Liebherr-Aerospace takes an important step forward in the world of online services by launching its new Customer Service Platform. The release provides an improved user experience and 24/7 access to new features.
One year ago, Liebherr-Aerospace decided to transform its traditional customer portal into a service platform that not only gives access to technical publications but also enhances the customer experience by providing automated functions that facilitate business interactions and make the search for information faster. Today, Liebherr-Aerospace is launching the Customer Service Platform, which is the culmination of all the hard work that has been invested toward achieving those goals.
"Meeting customer expectations is the goal of the Service Platform project," says Alex Vlielander, Chief Services Officer, Liebherr-Aerospace & Transportation SAS. “Our new service platform provides online support and services tailored to the needs of our customers. It is bringing them increased efficiency and effectiveness by granting access to customized information quickly and in a highly secured environment.”
The new platform features several brand-new functionalities, such as the "Repair Order Status" and "Technical Request" services, as well as an enriched range of training services for airlines and MROs with a new set of dedicated digital solutions. Customers can also exchange direct messages with experts in just a few clicks.
Following the launch of the Customer Service Platform, Liebherr-Aerospace will be working on additional state-of-the-art services, to be made available throughout 2021 and 2022.