Product/Service

IT Process Management Software

Source: Sparta Systems, Inc.
The TrackWise by Sparta Systems IT Process Management Software assists companies foster quality and increase return on investment of IT operations by improving IT processes.

Click Here To Download:
•Brochure: TrackWise Enterprise Quality Management System

The TrackWise by Sparta Systems IT Process Management Software assists companies foster quality and increase return on investment of IT operations by improving IT processes. TrackWise enables IT organizations to enhance control over their processes while reducing operational risk, maintaining regulatory compliance and lowering costs.

TrackWise is an integrated framework that allows your organization to manage all IT incidents, problems, changes, projects and any related action items leveraging a centralized, scalable platform. TrackWise standardizes work practices, increases transparency and integrates related workflow processes, enabling your organization to meet service level agreements and reduce operational risk.

Benefits

  • Increases IT's contribution to the business by enhancing your organization's ability to respond to business users faster and more effectively
  • Improves efficiency and time-to-resolution as a result of automated workflow technology and built-in 24/7 business rules, which route problems, incidents and change requests to appropriate areas automatically
  • Streamlines operations and frees valuable resources as a result of automating what once were manual and tedious administrative processes
  • Maintain compliance with industryregulations and standards that requires governance and control over certain IT systems and functions
  • Improves quality and collaboration as a result of an integrated IT management system that can accommodate any organization's specific needs
  • Improves control and reduces risk related to IT systems changes, while also reducing the associated time and costs
  • Reduces risk of system downtime and outages that may interrupt business operations
  • Ensures flexibility to meet changing requirements and business needs

Incident & Problem Management

  • Help Desk trouble tickets
  • Incidents and requests
  • Remedial and preventive actions
  • Performance indicators

IT Change Management

  • Hardware and other assets
  • Applications / software
  • Documentation and procedures
  • Project timelines and schedules
  • IT Key Controls Assessment

Project Tracking & Action Items

  • Project tracking
  • Checklists
  • Action item & task management
  • Status reporting

Click Here To Download:
•Brochure: TrackWise Enterprise Quality Management System