Enterprise Resource Planning (ERP)
For over 20 years, ProfitKey International has been a leader in providing Customer Service, Manufacturing Planning, Manufacturing Operations, and Financial Management software. Today, that tradition continues with our new technology, new innovations, and new services.
ProfitKey developed the Rapid Response Manufacturing (RRM) system to assist companies in responding to rapidly changing customer demands. In 1987, we originated the concept of the Common Sense Scheduler, in 1990 we introduced the first Order Routing Bill (ORB) which defines and schedules multilevel products as a single job, and in 1993 we were the first to have an electronic navigation tool from the shop floor to the top floor. Twenty years later, history repeats itself. Today, we are the first software vendor to offer a complete Enterprise Production System that includes Enterprise Resource Planning (ERP), Advanced Planning & Scheduling (APS), Manufacturing Execution System (MES), and a Decision Support System (DSS). ProfitKey International is a subsidiary of Platinum Equity Holdings.
ProfitKey has established an impressive track record by helping our customers keep their service commitments. Our customer on-time deliveries, 70% reduction in WIP inventories, reduced cycle time, reduced scrap and rework and increased overall product quality.
ProfitKey offers MRP II and shop-floor scheduling software packages, and related installation, training and support services, for use by manufacturing businesses. ProfitKey also offers its customers hardware, which ProfitKey, as a "reseller," purchases from leading hardware manufacturers. Today the company focuses on the unique needs of order-driven companies. PKI directly implements and supports Rapid Response Manufacturing Software from 15 offices nationwide. Over 1,000 customers with over 21,000 users have implemented ProfitKey software in the United States, Canada and Europe.
ProfitKey's principal product, the Rapid Response Manufacturing software package, addresses the needs of make-to-order job shops and custom manufacturers. The customers of these make-to-order manufacturers, such as large automobile companies, frequently impose on their make-to-order suppliers especially stringent delivery deadlines, which, in turn, result in unusually complex equipment scheduling and other scheduling requirements for the make-to-order manufacturer.
Rapid Response Manufacturing's particular strength is its shop-floor scheduler, which is especially useful for manufacturers attempting to meet the "just-in-time" delivery requirements of their customers. ProfitKey also offers a fully integrated MRP II software package for make-to-stock manufacturers.
ProfitKey offers an 11-hour hotline to its service department for troubleshooting at an hourly charge or as part of an annual maintenance contract. ProfitKey's average response time is two hours. ProfitKey offers its customers annual maintenance contracts which entitles the customer to telephone support and new releases of the software.
ProfitKey Professional Services ensure the successful implementation of PKI software. Professional Services includes, pre-implementation planning, hardware and software installation, classroom education, project management, application support, technical and consulting services. ProfitKey also offers an Unlimited Education Program. ProfitKey's commitment to customer satisfaction makes it possible for us to issue the following program to our customers.After completing initial education, all ProfitKey's Rapid Response Manufacturingâ customers can attend regularly scheduled training classes held at our Corporate Training Center for a period of twenty four months from the date of the original ProfitKey license agreement.
ProfitKey Software Protection (PSP) ensures the ongoing support of ProfitKey by providing for software warranty, free enhancements, software upgradability, twelve-hour telephone and modem support from the corporate-based Customer Service Department, and access to the ProfitKey User Group.
ProfitKey International, 382 Main Street, Salem, NH 03079. Tel: 603-898-9800; Fax: 603-898-7554.