CaseBank Technologies, Inc.

The business of CaseBank is the sharing of diagnostic knowledge. CaseBank provides systems that capture, organize, and share experience-based knowledge for diagnosing problems in complex equipment, systems and processes.

Our goal is to solve the age-old problem of failing to benefit from previous experiences. Often a problem has been solved before, but the specific knowledge of that experience has been lost, forgotten or, even if documented, the records cannot be found quickly enough to be useful. Because knowledge is not being communicated, organizations waste time and money by needlessly reworking the same problem, over and over again.

CaseBank's knowledge management methodology and software make it possible to capture the results of successful troubleshooting experiences, and recall and deliver them, in time to be valuable, whenever and wherever a similar problem next occurs.

At the heart of CaseBank's system is a Case Based Reasoning ("CBR") software product called SpotLight. SpotLight stores and delivers relevant "lessons learned" to those who need them, when they need them most. With SpotLight, all past diagnostic experiences can be captured and compiled as case studies into an organizational memory, "a casebase". Once in the casebase they can be recalled for use by anyone. SpotLight is more than a search tool. It actively leads the user to the best information available rather than relying on the user to enter parameters for a search. CaseBank helps your people get to the root cause of problems sooner, saving your organization time and money.